Warranty Policy

Entertron Warrants that its embedded programmable logic controllers are free of manufactuer errors and component defects for a period of no less than 5 (five) years for all relay output controllers (Smart-PAK, Smart-PAK PLUS, SK1600-RIC) and 7 (seven) years for all solid state controllers (Elite-2000). The effective date is from the date of shipment from Entertron’s facility.

All replacement only controller warranties are 1 year only from the date of purchase. These controllers are:

• SK1600
• SK1600-R2
• SK1600-R3
• SK1600-RSA
• SK1800

Note – The above listed controllers are available for replacement only and are not offered for current OEM applications.

Serial numbers are provided to every controller and operator interface shipped from Entertron’s manufacturing facility. Information associated with each serial number are:

• Customer of record (OEM or Distributor)
• Controller configuration
• Date of purchase / shipment

In the event that an Entertron product is found to have a component defect or manufacturer error, the following will be done by Entertron:

• A Return Merchandise Authorization (RMA) number will be issued
• The defective unit will be returned to Entertron for evaluation.
• The controller will be repaired and returned to the customer at no charge, via UPS ground shipping method (Air shipments will be charged)
• Should Entertron not be able to repair the defective controller under warranty, Entertron will replace to the customer at no additional cost, a new controller. Method of shipment is UPS ground. (Air shipments will be charged)

The Entertron warranty is void under the following circumstances and not limited to:

• Defect is the result of customer error (ie.: incorrectly wiring power to controller)
• Customer attempts repair of controller or operator interface
• Act of nature damages product beyond repair (ie.: lightening strike, flood, brown out, etc…)

Non – Warranty

Product that requires repair and is not covered under the warranty period stated above, is subject to a $100 evaluation fee.

A repair cost will be determined during evaluation. The final repair cost will be determined based on the labor and components required to repair the product. The customer will be notified of the cost prior to any work done. Should the customer wish not to proceed with the repair or the controller is deemed non-repairable, the customer is still subject to the evaluation fee. The evaluation fee will be waived if the customer orders a replacement controller.

The evaluation fee includes the following:

• Complete diagnostic and testing
• Updated to current specifications if required